Shopping for Public Cloud? 9 Security Questions to Ask Before You Sign

Post date: July 29, 2019

Cloud Operations Series
Security/GRC Part 1

This is a 4-minute read and Part 1 of a 3 part series focused on security. If you are just getting started in cloud, you’ll find this article particularly helpful. For cost savings, better features, and higher flexibility, consider new technologies like Ankr when preparing to purchase.

Shop for Great Cloud Services

It is estimated that nearly half of public cloud waste happens because managers choose the wrong provider, plan, and/or instances for their needs. It’s common given the complexity of modern cloud services, yet avoidable even for less experienced cloud service users.

We aim to cut your research time and help you avoid cloud costs and vendor lock in by sharing nine great questions to ask before you buy (more) public cloud. But even before questions, if you haven’t already, you’ll want to do some research into what you’ll need now and in the future.

 

1. “What service level agreements do you offer?”

Service Level Management (SLM), is usually defined as the responsibility for ensuring that all IT service management processes, operational level agreements, and underpinning contracts, are appropriate for the agreed-upon service level targets through regularly scheduled reports and reviews.

- Corporate level: The overarching generic issues relevant to an organization overall are covered here for consistency.

- Customer level: The major issues specific to customers are dealt with here.

- Service Level: The major issues relevant to specific services get covered here.

Using multi-level structures for large organizations helps reduce any duplication of effort while still providing customization for customers and services. Corporate level SLAs apply to all employees (and contractors) in all departments within the organization; customer level SLAs apply to the specific departments, and so on.

 

Net net: Be sure that get exact details about what each level includes and does not include.

2. “How secure is my data?” 

What security, GRC, DLP tools and controls do you employ to keep my company’s data safe from hackers, data corruption, data loss, and potential hardware damage? If a restore needs to be done from a backup, how long does that take?

 

3. “What services do you provide?” 

Ensure that they offer services that are relevant to your cloud needs and what your company will require as you scale up. If any services cost extra or can be part of an agreement. 

 

4. “How often does your system go down, if at all?”

When it does, how long does it take for services to be restored? How long does it take for you to notify us or customers about the outage? What steps do you take to avoid outages?

5. “Do you offer a non-contract plan?” 

Do you offer a “pay as you go” (PAYG) or short term use plan? Can you add to or reduce with a non-contract according to your needs? Are you able to convert a non-contract to a contract?

 

6. “Where is our company’s data located?”

Is the data center in the appropriate geography for serving specific subsets of your customers for compliance, security, or investor reasons? How are the physical facilities, backups for power and cooling, and tech stack redundancy if catastrophe were to strike?

7. “Can you scale to meet our needs?”

Are you able to meet the requirements of many growing customers? Will you be able to fulfill any contract agreement? Tell me about your capacity during peak periods (i.e. Black Friday, Super Bowl, FIFA World Cup Finals etc).

 

8. “Who is our ongoing point of contact?”

How are your customer support and success functions structured for questions about changing our plan and/or issues with your services? 

 

9. “How do you handle confidential data?”

Do you follow best practices when dealing with secret, top secret and confidential data? Do you ensure it’s deleted after your contract ends, if you change providers, or if you request its removal?

Consider a New Cloud like Ankr 

When making a new decision about cloud, or reconsidering your current choice, be aware that there are new options available. One that is highly flexible, offers non-contract and also service agreement plans is Ankr.

Ankr’s model uses excess data center, mainframe, and device space. Everyone benefits from this model: Large, medium and small companies and owners of small and medium data centers and mainframes around the world are able to realize additional savings or income. Surplus space is sold to customers who need services at rates much lower than big cloud service providers. 

With their sharing model, Ankr’s monthly plans are lower than the biggest cloud companies. They are a significant 20 to 30 percent cheaper than the similar provider Digital Ocean, and a very significant 50 to 75 percent cheaper than AWS, Azure and Google Cloud Platform’s current monthly plan rates. The available options and prices offer important savings and increased flexibility to customers. 

Ankr Platform has many cost savings built into the design, including the ability to adjust to daily usage. The technology is also faster, more secure, able to scale, and expandable. Most importantly, it’s very easy to use and costs less. If immediate cost savings is your goal, this is the cloud technology to adopt now.

 

Summary

Ankr Platform is an emerging technology to consider when planning for or restructuring your cloud services. It’s better performing, more scalable, easier to use, and more cost-effective than most big cloud offerings. It is the spotlight technology for those who want to stay ahead of the curve.

We invite you to learn more.

Try Now: app.ankr.com

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